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Privacy Policy Plus

Privacy Policy 

1. An overview of data protection  

 

General information 

The following information will provide you with an easy to navigate overview of what will happen with your personal data when you visit this website. The term “personal data” comprises all data that can be used to personally identify you. For detailed information about the subject matter of data protection, please consult our Data Protection Declaration, which we have included beneath this copy. 

Data recording on this website  

Who is the responsible party for the recording of data on this website (i.e., the “controller”)?  

The data on this website is processed by the operator of the website, whose contact information is available under section “Information about the responsible party (referred to as the “controller” in the GDPR)” in this Privacy Policy. 

How do we record your data?  

We collect your data as a result of your sharing of your data with us. This may, for instance be information you enter into our contact form. 

Other data shall be recorded by our IT systems automatically or after you consent to its recording during your website visit. This data comprises primarily technical information (e.g., web browser, operating system, or time the site was accessed). This information is recorded automatically when you access this website. 

What are the purposes we use your data for? 

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns. 

What rights do you have as far as your information is concerned? 

You have the right to receive information about the source, recipients, and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. If you have consented to data processing, you have the option to revoke this consent at any time, which shall affect all future data processing. Moreover, you have the right to demand that the processing of your data be restricted under certain circumstances. Furthermore, you have the right to log a complaint with the competent supervising agency. 

Please do not hesitate to contact us at any time if you have questions about this or any other data protection related issues. 

Analysis tools and tools provided by third parties 

There is a possibility that your browsing patterns will be statistically analyzed when your visit this website. Such analyses are performed primarily with what we refer to as analysis programs. 

For detailed information about these analysis programs please consult our Data Protection Declaration below. 

 

 2. Hosting

We are hosting the content of our website at the following provider: 

Shopify 

The provider is the Shopify International Limited, Victoria Building, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter: “Shopify”). 

Shopify is a tool for creating and hosting websites. When you visit our website, Shopify collects your IP address and information about the device and browser you use. Shopify also analyses the number of visitors, visitor sources and customer behavior and compiles user statistics. When you make a purchase on our site, Shopify also collects your name, email address, shipping and billing addresses, payment information and other information related to the purchase (e.g., phone number, number of sales made, etc.). Shopify stores cookies in your browser for the purpose of analysis. 

Please see the Shopify privacy policy for details: https://www.shopify.de/legal/datenschutz.  

The use of Shopify is based on Art. 6(1)(f) GDPR. We have a legitimate interest the most reliable presentation of our website. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time. 

Data processing 

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR. 

 

 3. General information and mandatory information

Data protection 

The operators of this website and its pages take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Data Protection Declaration. 

Whenever you use this website, a variety of personal information will be collected. Personal data comprises data that can be used to personally identify you. This Data Protection Declaration explains which data we collect as well as the purposes we use this data for. It also explains how, and for which purpose the information is collected. 

We herewith advise you that the transmission of data via the Internet (i.e., through e-mail communications) may be prone to security gaps. It is not possible to completely protect data against third-party access. 

 

Information about the responsible party (referred to as the “controller” in the GDPR)  

The data processing controller on this website is:  

AstorMueller AG 

Chamerstrasse 50 

6331 Hünenberg 

Schweiz 

Phone: +41 41 763 60 50 

Email: info@astormueller.com  

The controller is the natural person or legal entity that single-handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g., names, e-mail addresses, etc.). 

 

Storage duration 

Unless a more specific storage period has been specified in this privacy policy, your personal data will remain with us until the purpose for which it was collected no longer applies. If you assert a justified request for deletion or revoke your consent to data processing, your data will be deleted, unless we have other legally permissible reasons for storing your personal data (e.g., tax or commercial law retention periods); in the latter case, the deletion will take place after these reasons cease to apply. 

 

General information on the legal basis for the data processing on this website  

If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9 (2)(a) GDPR, if special categories of data are processed according to Art. 9 (1) DSGVO. In the case of explicit consent to the transfer of personal data to third countries, the data processing is also based on Art. 49 (1)(a) GDPR. If you have consented to the storage of cookies or to the access to information in your end device (e.g., via device fingerprinting), the data processing is additionally based on § 25 (1) TDDDG. The consent can be revoked at any time. If your data is required for the fulfillment of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6(1)(b) GDPR. Furthermore, if your data is required for the fulfillment of a legal obligation, we process it on the basis of Art. 6(1)(c) GDPR. Furthermore, the data processing may be carried out on the basis of our legitimate interest according to Art. 6(1)(f) GDPR. Information on the relevant legal basis in each individual case is provided in the following paragraphs of this privacy policy. 

 

Designation of a data protection officer 

We have appointed a data protection officer. 

Jens Paul 

Nemesis Consulting GmbH 

Carl-Schurz-Straße 21-23 

66953 Pirmasens 

Germany 

Email: privacy@nemesisconsulting.de 

 

Information on the data transfer to third-party countries that are not secure under data protection law and the transfer to US companies that are not DPF-certified  

We use, among other technologies, tools from companies located in third-party countries that are not safe under data protection law, as well as US tools whose providers are not certified under the EU-US Data Privacy Framework (DPF). If these tools are enabled, your personal data may be transferred to and processed in these countries. We would like you to note that no level of data protection comparable to that in the EU can be guaranteed in third countries that are insecure in terms of data protection law. 

We would like to point out that the US, as a secure third-party country, generally has a level of data protection comparable to that of the EU. Data transfer to the US is therefore permitted if the recipient is certified under the “EU-US Data Privacy Framework” (DPF) or has appropriate additional assurances. Information on transfers to third-party countries, including the data recipients, can be found in this Privacy Policy. 

Recipients of personal data  

In the scope of our business activities, we cooperate with various external parties. In some cases, this also requires the transfer of personal data to these external parties. We only disclose personal data to external parties if this is required as part of the fulfillment of a contract, if we are legally obligated to do so (e.g., disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6 (1)(f) GDPR, or if another legal basis permits the disclosure of this data. When using processors, we only disclose personal data of our customers on the basis of a valid contract on data processing. In the case of joint processing, a joint processing agreement is concluded. 

Revocation of your consent to the processing of data 

A wide range of data processing transactions are possible only subject to your express consent. You can also revoke at any time any consent you have already given us. This shall be without prejudice to the lawfulness of any data collection that occurred prior to your revocation. 

 

Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR) 

IN THE EVENT THAT DATA ARE PROCESSED ON THE BASIS OF ART. 6(1)(E) OR (F) GDPR, YOU HAVE THE RIGHT TO AT ANY TIME OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA BASED ON GROUNDS ARISING FROM YOUR UNIQUE SITUATION. THIS ALSO APPLIES TO ANY PROFILING BASED ON THESE PROVISIONS. TO DETERMINE THE LEGAL BASIS, ON WHICH ANY PROCESSING OF DATA IS BASED, PLEASE CONSULT THIS DATA PROTECTION DECLARATION. IF YOU LOG AN OBJECTION, WE WILL NO LONGER PROCESS YOUR AFFECTED PERSONAL DATA, UNLESS WE ARE IN A POSITION TO PRESENT COMPELLING PROTECTION WORTHY GROUNDS FOR THE PROCESSING OF YOUR DATA, THAT OUTWEIGH YOUR INTERESTS, RIGHTS AND FREEDOMS OR IF THE PURPOSE OF THE PROCESSING IS THE CLAIMING, EXERCISING OR DEFENCE OF LEGAL ENTITLEMENTS (OBJECTION PURSUANT TO ART. 21(1) GDPR). 

IF YOUR PERSONAL DATA IS BEING PROCESSED IN ORDER TO ENGAGE IN DIRECT ADVERTISING, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR AFFECTED PERSONAL DATA FOR THE PURPOSES OF SUCH ADVERTISING AT ANY TIME. THIS ALSO APPLIES TO PROFILING TO THE EXTENT THAT IT IS AFFILIATED WITH SUCH DIRECT ADVERTISING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR DIRECT ADVERTISING PURPOSES (OBJECTION PURSUANT TO ART. 21(2) GDPR). 

Right to log a complaint with the competent supervisory agency  

In the event of violations of the GDPR, data subjects are entitled to log a complaint with a supervisory agency, in particular in the member state where they usually maintain their domicile, place of work or at the place where the alleged violation occurred. The right to log a complaint is in effect regardless of any other administrative or court proceedings available as legal recourses. 

Right to data portability 

You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible. 

Information about, rectification and eradication of data 

Within the scope of the applicable statutory provisions, you have the right to demand information about your archived personal data, their source and recipients as well as the purpose of the processing of your data at any time. You may also have a right to have your data rectified or eradicated. If you have questions about this subject matter or any other questions about personal data, please do not hesitate to contact us at any time. 

Right to demand processing restrictions  

You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following cases: 

  • In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data. 
  • If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data instead of demanding the eradication of this data. 
  • If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication. 
  • If you have raised an objection pursuant to Art. 21(1) GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.  

If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU. 

 

SSL and/or TLS encryption 

For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. 

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties. 

Encrypted payment transactions on this website 

If you are under an obligation to share your payment information (e.g. account number if you give us the authority to debit your bank account) with us after you have entered into a fee-based contract with us, this information is required to process payments. 

Payment transactions using common modes of paying (Visa/MasterCard, debit to your bank account) are processed exclusively via encrypted SSL or TLS connections. You can recognize an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and also by the appearance of the lock icon in the browser line. 

If the communication with us is encrypted, third parties will not be able to read the payment information you share with us. 

Rejection of unsolicited e-mails 

We herewith object to the use of contact information published in conjunction with the mandatory information to be provided in our Site Notice to send us promotional and information material that we have not expressly requested. The operators of this website and its pages reserve the express right to take legal action in the event of the unsolicited sending of promotional information, for instance via SPAM messages. 

 

4. Recording of data on this website

Cookies 

Our websites and pages use what the industry refers to as “cookies.” Cookies are small data packages that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser. 

Cookies can be issued by us (first-party cookies) or by third-party companies (so-called third-party cookies). Third-party cookies enable the integration of certain services of third-party companies into websites (e.g., cookies for handling payment services). 

Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of these cookies (e.g., the shopping cart function or the display of videos). Other cookies may be used to analyze user behavior or for promotional purposes.  

Cookies, which are required for the performance of electronic communication transactions, for the provision of certain functions you want to use (e.g., for the shopping cart function) or those that are necessary for the optimization (required cookies) of the website (e.g., cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6(1)(f) GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of required cookies to ensure the technically error-free and optimized provision of the operator’s services. If your consent to the storage of the cookies and similar recognition technologies has been requested, the processing occurs exclusively on the basis of the consent obtained (Art. 6(1)(a) GDPR and § 25 (1) TDDDG); this consent may be revoked at any time. 

You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete-function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited. 

Which cookies and services are used on this website can be found in this privacy policy. 

Request by e-mail, telephone, or fax  

If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent. 

These data are processed on the basis of Art. 6(1)(b) GDPR if your inquiry is related to the fulfillment of a contract or is required for the performance of pre-contractual measures. In all other cases, the data are processed on the basis of our legitimate interest in the effective handling of inquiries submitted to us (Art. 6(1)(f) GDPR) or on the basis of your consent (Art. 6(1)(a) GDPR) if it has been obtained; the consent can be revoked at any time.  

The data sent by you to us via contact requests remain with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions - in particular statutory retention periods - remain unaffected. 

 

 5. Social media

Facebook 

We have integrated elements of the social network Facebook on this website. The provider of this service is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too. 

An overview of the Facebook social media elements is available under the following link: https://developers.facebook.com/docs/plugins/.  

If the social media element has been activated, a direct connection between your device and the Facebook server will be established. As a result, Facebook will receive information confirming your visit to this website with your IP address. If you click on the Facebook Like button while you are logged into your Facebook account, you can link content of this website to your Facebook profile. Consequently, Facebook will be able to allocate your visit to this website to your user account. We have to emphasize that we as the provider of the website do not receive any information on the content of the transferred data and its use by Facebook. For more information, please consult the Data Privacy Policy of Facebook at: https://de-de.facebook.com/privacy/explanation.  

The use of this service is based on your consent in accordance with Art. 6 (1)(a) GDPR and § 25 (1) TDDDG. Consent can be revoked at any time. 

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum . According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook. 

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum , https://de-de.facebook.com/help/566994660333381 and https://www.facebook.com/policy.php

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452

 

Instagram 

We have integrated functions of the public media platform Instagram into this website. These functions are being offered by Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland. 

If the social media element has been activated, a direct connection between your device and Instagram’s server will be established. As a result, Instagram will receive information on your visit to this website. 

If you are logged into your Instagram account, you may click the Instagram button to link contents from this website to your Instagram profile. This enables Instagram to allocate your visit to this website to your user account. We have to point out that we as the provider of the website and its pages do not have any knowledge of the content of the data transferred and its use by Instagram. 

The use of this service is based on your consent in accordance with Art. 6 (1)(a) GDPR and § 25 (1) TDDDG. Consent can be revoked at any time.  

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook or Instagram, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook or Instagram. The processing by Facebook or Instagram that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the privacy information when using the Facebook or Instagram tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook or Instagram products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook or Instagram directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook. 

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendumhttps://privacycenter.instagram.com/policy/ and https://de-de.facebook.com/help/566994660333381.  

For more information on this subject, please consult Instagram’s Data Privacy Declaration at: https://privacycenter.instagram.com/policy/.  

 The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452

 

Pinterest 

We use elements of the social network Pinterest on this website. The network is operated by Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland. 

If you access a site or page that contains such an element, your browser will establish a direct connection with Pinterest’s servers. During this process, the social media element transfers log data to Pinterest’s servers in the United States. The log data may possibly include your IP address, the address of the websites you visited, which also contain Pinterest functions. The information also includes the type and settings of your browser, the data and time of the inquiry, how you use Pinterest and cookies. 

The use of this service is based on your consent in accordance with Art. 6 (1)(a) GDPR and § 25 (1) TDDDG. Consent can be revoked at any time. 

For more information concerning the purpose, scope and continue processing and use of the data by Pinterest as well as your affiliated rights and options to protect your private information, please consult the data privacy information of Pinterest at: https://about.pinterest.com/en/privacy-policy

 

 6. Analysis tools and advertising

Google Tag Manager 

We use the Google Tag Manager. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland 

The Google Tag Manager is a tool that allows us to integrate tracking or statistical tools and other technologies on our website. The Google Tag Manager itself does not create any user profiles, does not store cookies, and does not carry out any independent analyses. It only manages and runs the tools integrated via it. However, the Google Tag Manager does collect your IP address, which may also be transferred to Google’s parent company in the United States. 

The Google Tag Manager is used on the basis of Art. 6(1)(f) GDPR. The website operator has a legitimate interest in the quick and uncomplicated integration and administration of various tools on his website. If appropriate consent has been obtained, the processing is carried out exclusively on the basis of Art. 6(1)(a) GDPR and § 25 (1) TDDDG, insofar the consent includes the storage of cookies or the access to information in the user’s end device (e.g., device fingerprinting) within the meaning of the TDDDG. This consent can be revoked at any time.  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780

Google Analytics  

This website uses functions of the web analysis service Google Analytics. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. 

Google Analytics enables the website operator to analyze the behavior patterns of website visitors. To that end, the website operator receives a variety of user data, such as pages accessed, time spent on the page, the utilized operating system and the user’s origin. This data is summarized in a user-ID and assigned to the respective end device of the website visitor. 

Furthermore, Google Analytics allows us to record your mouse and scroll movements and clicks, among other things. Google Analytics uses various modeling approaches to augment the collected data sets and uses machine learning technologies in data analysis. 

Google Analytics uses technologies that make the recognition of the user for the purpose of analyzing the user behavior patterns (e.g., cookies or device fingerprinting). The website use information recorded by Google is, as a rule transferred to a Google server in the United States, where it is stored. 

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time. 

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://privacy.google.com/businesses/controllerterms/mccs/.  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780

 

 Browser plug-in 

You can prevent the recording and processing of your data by Google by downloading and installing the browser plugin available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en.  

For more information about the handling of user data by Google Analytics, please consult Google’s Data Privacy Declaration at: https://support.google.com/analytics/answer/6004245?hl=en

Google Signals 

We use Google Signals. Whenever you visit our website, Google Analytics records, among other things, your location, the progression of your search and YouTube progression as well as demographic data (site visitor data). This data may be used for customized advertising with the assistance of Google Signal. If you have a Google account, your site visitor information will be linked to your Google account by Google Signal and used to send you customized promotional messages. The data is also used to compile anonymized statistics of our users’ online patterns. 

Demographic parameters provided by Google Analytics 

This website uses the “demographic characteristics” function of Google Analytics, to be able to display to the website visitor compatible ads within the Google advertising network. This allows reports to be created that contain information about the age, gender, and interests of the website visitors. The sources of this information are interest-related advertising by Google as well as visitor data obtained from third-party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section “Objection to the recording of data”. 

Google Analytics E-Commerce-Tracking 

This website uses the “E-Commerce Tracking” function of Google Analytics. With the assistance of E-Commerce Tracking, the website operator is in a position to analyze the purchasing patterns of website visitors with the aim of improving the operator’s online marketing campaigns. In this context, information, such as the orders placed, the average order values, shipping costs and the time from viewing the product to making the purchasing decision are tracked. These data may be consolidated by Google under a transaction ID, which is allocated to the respective user or the user’s device. 

Google Ads 

The website operator uses Google Ads. Google Ads is an online promotional program of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.  

Google Ads enables us to display ads in the Google search engine or on third-party websites, if the user enters certain search terms into Google (keyword targeting). It is also possible to place targeted ads based on the user data Google has in its possession (e.g., location data and interests; target group targeting). As the website operator, we can analyze these data quantitatively, for instance by analyzing which search terms resulted in the display of our ads and how many ads led to respective clicks. 

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.  

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://policies.google.com/privacy/frameworks and https://business.safety.google/controllerterms/.  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780

 Google Ads Remarketing 

This website uses the functions of Google Ads Remarketing. The provider of these solutions is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. 

With Google Ads Remarketing, we can assign people who interact with our online offering to specific target groups in order to subsequently display interest-based advertising to them in the Google advertising network (remarketing or retargeting).  

Moreover, it is possible to link the advertising target groups generated with Google Ads Remarketing to device encompassing functions of Google. This makes it possible to display interest-based customized advertising messages, depending on your prior usage and browsing patterns on a device (e.g., cell phone) in a manner tailored to you as well as on any of your devices (e.g., tablet or PC). 

 If you have a Google account, you have the option to object to personalized advertising under the following link: https://adssettings.google.com/anonymous?hl=de. 

 The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.  

For further information and the pertinent data protection regulations, please consult the Data Privacy Policies of Google at: https://policies.google.com/technologies/ads?hl=en.  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780.  

Formation of Target Groups with Customer Reconciliation 

For the formation of target groups, we use, among other things, the Google Ads Remarketing customer reconciliation feature. To achieve this, we transfer certain customer data (e.g., email addresses) from our customer lists to Google. If the respective customers are Google users and are logged into their Google accounts, matching advertising messages within the Google network (e.g., YouTube, Gmail or in a search engine) are displayed for them to view. 

Google Conversion-Tracking 

This website uses Google Conversion Tracking. The provider of this service is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland. 

With the assistance of Google Conversion Tracking, we are in a position to recognize whether the user has completed certain actions. For instance, we can analyze the how frequently which buttons on our website have been clicked and which products are reviewed or purchased with particular frequency. The purpose of this information is to compile conversion statistics. We learn how many users have clicked on our ads and which actions they have completed. We do not receive any information that would allow us to personally identify the users. Google as such uses cookies or comparable recognition technologies for identification purposes. 

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time. 

For more information about Google Conversion Tracking, please review Google’s data protection policy at: https://policies.google.com/privacy?hl=en  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5780

 

Klaviyo 

We have integrated Klaviyo on this website. The provider is Klaviyo Inc., 125 Summer Street, Floor 6, Boston, MA, 02110, USA (hereinafter Klaviyo). 

Klaviyo is a marketing automation tool for sending emails, SMS, push messages and collecting customer reviews for eCommerce merchants. 

For this purpose, Klaviyo stores consent for email marketing. In this context, the following data may be processed specifically: name, phone number, email address, address data, IP address, device identifiers, usage data (such as interactions between a user and Klaviyo’s online system, website or email, browser used, operating system used, referrer URL). 

The use of Klaviyo is based on Art. 6(1)(a) GDPR and § 25 (1) TDDDG. The consent can be revoked at any time. 

For further details, please refer to the provider's privacy policy: https://www.klaviyo.com/legal/privacy.  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/6149.  

Standard contractual clauses for the transfer of personal data to third countries are used by the provider. Details can be found here: https://www.klaviyo.com/legal/data-processing-agreement

Data processing 

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR. 

 

Meta Pixel (formerly Facebook Pixel) 

To measure conversion rates, this website uses the visitor activity pixel of Facebook/Meta. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. According to Facebook’s statement the collected data will be transferred to the USA and other third-party countries too. 

This tool allows the tracking of page visitors after they have been linked to the website of the provider after clicking on a Facebook ad. This makes it possible to analyze the effectiveness of Facebook ads for statistical and market research purposes and to optimize future advertising campaigns.  

For us as the operators of this website, the collected data is anonymous. We are not in a position to arrive at any conclusions as to the identity of users. However, Facebook archives the information and processes it, so that it is possible to make a connection to the respective user profile and Facebook is in a position to use the data for its own promotional purposes in compliance with the Facebook Data Usage Policy (https://www.facebook.com/about/privacy/). This enables Facebook to display ads on Facebook pages as well as in locations outside of Facebook. We as the operator of this website have no control over the use of such data. 

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time. 

Within the meta pixel, we are using the expanded alignment function. 

The expanded alignment allows us to transfer to Meta (Facebook) different types of data (e.g., place of residence, federal state, zip code, hashed email addresses, names, gender, date of birth or phone number) of our customers and prospects we collect through our website. As a result of this activation, we can tailor the offers presented in our advertising campaigns on Facebook to individuals interested in what we offer even more precisely. Moreover, this expanded alignment optimizes the allocation of website conversions and expands custom audiences. 

Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 DSGVO). The joint responsibility is limited exclusively to the collection of the data and its forwarding to Facebook. The processing by Facebook that takes place after the onward transfer is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in a joint processing agreement. The wording of the agreement can be found under: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the privacy information when using the Facebook tool and for the privacy-secure implementation of the tool on our website. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g., requests for information) regarding data processed by Facebook directly with Facebook. If you assert the data subject rights with us, we are obliged to forward them to Facebook. 

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.  

In Facebook’s Data Privacy Policies, you will find additional information about the protection of your privacy at: https://www.facebook.com/about/privacy/.  

You also have the option to deactivate the remarketing function “Custom Audiences” in the ad settings section under https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you first have to log into Facebook. 

If you do not have a Facebook account, you can deactivate any user-based advertising by Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452

 

Facebook Conversion API 

We have integrated Facebook Conversion API into this website. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, based on the information provided by Facebook, the recorded data is also transmitted to the United States and other Non-EU and Non-EEZ countries. 

Facebook Conversion API enables us to record the interactions of our website visitors with our website and to share this information with Facebook to improve the promotional performance with Facebook. 

To do this, in particular the time you accessed the site, the website you accessed, your IP address and your user agent, as well as, if applicable, other specific data (e.g., purchased products, value of the shopping cart and currency) are tracked. For a complete overview of the tracked data, please visit: https://developers.facebook.com/docs/marketing-api/conversions-api/parameters.  

The use of this service occurs on the basis of your consent pursuant to Art. 6 Sect. 1 lit. a GDPR and § 25 Sect. 1 TDDDG. You may revoke your consent at any time. 

If personal data is collected on our website with the assistance of the tool described herein and if it is shared with Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland shall be jointly responsible for the processing of your data, i.e., we are the data controllers (Art. 26 GDPR). This shared responsibility is limited exclusively to the recording of your data and its sharing with Facebook. The processing that occurs after the data has been shared with Facebook is not part of this shared responsibility. The obligations we share responsibility for have been documented in an agreement on joint processing. The concrete wording of this agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for the provision of the data protection information when using the Facebook tool and for the data protection law compliant secure implementation of the tool on our website. Facebook is liable for the data security of Facebook products. You may request information on your rights as a data subject (e.g., request for information) related to the data processed by Facebook directly from Facebook. If you claim any data subject rights with us, we are required to forward your request to Facebook. 

The transfer of data to the United States is based on the standard contract clauses of the EU commission. For details please visit: https://www.facebook.com/legal/EU_data_transfer_addendum  and https://de-de.facebook.com/help/566994660333381.  

In Facebook’s data privacy policy, you will find additional information pertaining to the protection of your privacy: https://de-de.facebook.com/about/privacy/.  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452.  

Data processing 

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR. 

 

Facebook Custom Audiences 

We use Facebook Custom Audiences. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. 

Whenever you visit or use our website and apps, utilize our portfolio (e.g., participation in sweepstakes), transfer data to us or interact with the Facebook content of our company, we record related personal data. In the event that you have given us your consent to the use of Facebook Custom Audiences, we will share these data with Facebook to put Facebook in a position to send you compatible ads. These data may also be used to defined target audiences (Lookalike Audiences). 

Facebook processes these data as our contract processor. For details, please consult the user agreement of Facebook: https://www.facebook.com/legal/terms/customaudience.   

The use of these services occurs on the basis of your consent pursuant to Art. 6(1)(a) GDPR and § 25(1) TDDDG. You may revoke your consent at any time.  

The transfer of date to the USA is based on the standard contract clauses of the EU Commission. For details please see: https://www.facebook.com/legal/terms/customaudience and https://www.facebook.com/legal/terms/dataprocessing.  

The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/4452

 

Pinterest-Tag 

We have integrated Pinterest-Tag into this website. The provider is Pinterest Europe Ltd., Palmerston House, 2nd Floor, Fenian Street, Dublin 2, Ireland. 

The purpose of Pinterest-Tag is to record certain actions you perform on our website. Subsequently, the data can be used to display promotions to you that meet your interests on our website or on another Pinterest-Tag website. 

For this purpose, Pinterest-Tag records, among other things, a Tag ID, your location, and the referrer URL. Furthermore, action specific data, such as the order value, ordered quantity, order number, the category of the purchased item and video views may be recorded.  

Pinterest-Tag uses technologies that make the recognition of the user across sites possible, so that the user patterns can be analyzed (e.g., cookies or device fingerprinting). 

If your approval (consent) has been obtained the use of the abovementioned service shall occur on the basis of Art. 6(1)(a) GDPR and § 25 TDDDG (German Telecommunications Act). Such consent may be revoked at any time. If your consent was not obtained, the use of the service will occur on the basis of Art. 6(1)(f) GDPR; the website operator has a legitimate interest in ensuring the maximum effectiveness of the operator’s marketing activities. 

Pinterest is an enterprise that does business around the globe, so that data may also be transmitted into the United States. Based on Pinterest’s statements, this data transmission is based on the standard contractual clauses of the EU Commissions. For details please visit: https://policy.pinterest.com/de/privacy-policy.  

For more Pinterest-Tag information please visit: https://help.pinterest.com/de/business/article/track-conversions-with-pinterest-tag.  

Data processing 

We have concluded a data processing agreement (DPA) for the use of the above-mentioned service. This is a contract mandated by data privacy laws that guarantees that they process personal data of our website visitors only based on our instructions and in compliance with the GDPR. 

 

 7. Newsletter

Newsletter data 

If you would like to subscribe to the newsletter offered on this website, we will need from you an e-mail address as well as information that allow us to verify that you are the owner of the e-mail address provided and consent to the receipt of the newsletter. No further data shall be collected or shall be collected only on a voluntary basis. We shall use such data only for the sending of the requested information and shall not share such data with any third parties. 

The processing of the information entered into the newsletter subscription form shall occur exclusively on the basis of your consent (Art. 6(1)(a) GDPR). You may revoke the consent you have given to the archiving of data, the e-mail address, and the use of this information for the sending of the newsletter at any time, for instance by clicking on the “Unsubscribe” link in the newsletter. This shall be without prejudice to the lawfulness of any data processing transactions that have taken place to date. 

The data deposited with us for the purpose of subscribing to the newsletter will be stored by us until you unsubscribe from the newsletter or the newsletter service provider and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose has ceased to apply. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest in accordance with Art. 6(1)(f) GDPR. 

Data stored for other purposes with us remain unaffected. 

 After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist, if such action is necessary to prevent future mailings. The data from the blacklist is used only for this purpose and not merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6(1)(f) GDPR). The storage in the blacklist is indefinite. You may object to the storage if your interests outweigh our legitimate interest. 

 

Klavio  

Our newsletter can be sent using the Klavio service. You can find information about this in the “Klavio” section under Section 6. Data collection on this website. 

 

 8. Plug-ins and tools

 Zendesk 

We deploy the CRM system Zendesk to process user inquiries. The provider is Zendesk, Inc., 1019 Market Street in San Francisco, CA 94103 USA. 

We use Zendesk to be able to respond to your inquiries promptly and efficiently. This constitutes a legitimate interest as defined in Art. 6(1)(f) GDPR. 

In order to be able to submit inquiries, you must provide your e-mail address and name. 

 The messages addressed to us remain with us until you request deletion, or the data storage purpose no longer applies (e.g. after completed processing of your request). Mandatory statutory provisions, in particular retention periods, remain unaffected. 

Zendesk has Binding Corporate Rules (BCR) which have been approved by the Irish Data Protection Authority. These are binding corporate rules that legitimize the transfer of data within the company to third countries outside the EU and EEA. Details can be found here: https://www.zendesk.de/blog/update-privacy-shield-invalidation-european-court-justice/.  

If you should not want to agree to the processing of your inquiries by us via Zendesk, you have the alternative option to communicate with us via e-mail, telephone, or fax.  

For more information, please consult Zendesk’s Data Privacy Declaration at: https://www.zendesk.com/company/customers-partners/privacy-policy/.  

 The company is certified in accordance with the “EU-US Data Privacy Framework” (DPF). The DPF is an agreement between the European Union and the US, which is intended to ensure compliance with European data protection standards for data processing in the US. Every company certified under the DPF is obliged to comply with these data protection standards. For more information, please contact the provider under the following link: https://www.dataprivacyframework.gov/participant/5304

 

 9. eCommerce and payment service providers

 

Processing of Customer and Contract Data 

We collect, process, and use personal customer and contract data for the establishment, content arrangement and modification of our contractual relationships. Data with personal references to the use of this website (usage data) will be collected, processed, and used only if this is necessary to enable the user to use our services or required for billing purposes. The legal basis for these processes is Art. 6(1)(b) GDPR. 

The collected customer data shall be deleted upon completion of the order or termination of the business relationship and upon expiration of any existing statutory archiving periods. This shall be without prejudice to any statutory archiving periods. 

Data transfer upon closing of contracts for online stores, retailers, and the shipment of merchandise 

Whenever you order merchandise from us, we will share your personal data with the transportation company entrusted with the delivery as well as the payment service commissioned to handle the payment transactions. Only the data these respective service providers require to meet their obligations will be shared. The legal basis for this sharing is Art. 6 (1)(b) GDPR, which permits the processing of data for the fulfillment of contractual or pre-contractual obligations. If you give us your respective consent pursuant to Art. 6 (1)(a) GDPR, we will share your email address with the transportation company entrusted with the delivery so that this company can notify you on the shipping status for your order via email. You have the option to revoke your consent at any time. 

Payment services 

We integrate payment services of third-party companies on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, bank account details, credit card number) are processed by the payment service provider for the purpose of payment processing. For these transactions, the respective contractual and data protection provisions of the respective providers apply. The use of the payment service providers is based on Art. 6(1)(b) GDPR (contract processing) and in the interest of a smooth, convenient, and secure payment transaction (Art. 6(1)(f) GDPR). Insofar as your consent is requested for certain actions, Art. 6(1)(a) GDPR is the legal basis for data processing; consent may be revoked at any time for the future. 

We use the following payment services / payment service providers within the scope of this website: 

 

PayPal 

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”). 

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.  

Details can be found in PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

 

Google Pay 

The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. You can find Google’s privacy policy here: https://policies.google.com/privacy

 

Klarna 

The supplier is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna“). Klarna offers various payment options (e.g., hire purchase). If you choose to pay with Klarna (Klarna checkout solution), Klarna will collect various personal data from you. Klarna uses cookies to optimize the use of Klarna checkout solution. For details on the use of Klarna cookies, please see the following link: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.  

Details can be found in Klarna’s privacy policy under the following link: https://www.klarna.com/de/datenschutz/

 

Mollie 

The provider of this payment service is Mollie B.V, Keizersgracht 126, 1015CW Amsterdam, Netherlands (hereinafter "Mollie"). With the help of Mollie, we can integrate various payment methods on our website. Details can be found in Mollie's privacy policy: https://www.mollie.com/de/privacy

 

Shopify Payment 

The provider of this payment service in the EU is Shopify International Limited, 2nd Floor Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter “Shopify Payment”). 

For more information, see Shopify Payment's privacy policy: https://www.shopify.de/legal/datenschutz

 

American Express 

The provider of this payment service is the American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (hereinafter “American Express”). 

American Express may transfer data to its parent company in the US. The data transfer to the US is based on the Binding Corporate Rules. Details can be found here: https://www.americanexpress.com/en-cz/company/legal/privacy-centre/binding-corporate-rules/.  

For more information, please see the American Express privacy policy: https://www.americanexpress.com/de-de/firma/legal/datenschutz-center/online-datenschutzerklarung/

 

Mastercard 

The provider of this payment service is the Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter “Mastercard”). 

 Mastercard may transfer data to its parent company in the US. The data transfer to the US is based on Mastercard's Binding Corporate Rules. Details can be found here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf

 

VISA 

The provider of this payment service is the Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter “VISA”). 

Great Britain is considered a secure non-EU country as far as data protection legislation is concerned. This means that the data protection level in Great Britain is equivalent to the data protection level of the European Union. 

VISA may transfer data to its parent company in the US. The data transfer to the US is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.  

For more information, please refer to VISA’s privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html

 

 10. Email Communication

Privacy informationen  

If you are contacting us via e-mail, we will process your personal data only if we have a legitimate interest in the processing of this data (Art. 6(1)(f) GDPR), if you have consented to the processing of your data (Art. 6(1)(a) GDPR), if the processing of the data is required for the development, establishment, content or modification of a legal relationship between you and our company (Art. 6(1)(b) GDPR) or if any other legal provision permits the processing of this data. Your personal data will remain in our possession until you ask us to delete the data, or you revoke your consent to store the data or if the purpose the data stored is required for no longer exists (e.g., once your request has been conclusively processed). This shall be without prejudice to any compelling statutory provisions – in particular tax and commercial law-based retention periods. You have the right to at any time receive free information concerning the origins, recipients and purpose of your data archived by us. You also have a right to object, to data portability and a right to log a complaint with the competent supervisory agency. Moreover, you can demand the correction, eradication and, under certain circumstances, the restriction of the processing of your personal data. Our data protection officer can be reached at privacy@nemesisconsulting.de 

Terms of Service Plus

Terms of service 

I. GENERAL TERMS AND CONDITIONS 

§ 1 BASIC PROVISIONS 

 
(1) The following terms and conditions apply to contracts that you conclude with us as a supplier 
(AstorMueller Retail AG) via the website www.salamander.de . Unless otherwise agreed, the 
inclusion of your own conditions that you may have used is contradicted. 

 
(2) A consumer within the meaning of the following regulations is any natural person who concludes 
a legal transaction for purposes that are predominantly neither commercial nor self-employed. An 
entrepreneur is any natural or legal person or a legal partnership who, when concluding a legal 
transaction, acts in their independent professional or commercial activity. 

 

§ 2 FORMATION OF THE CONTRACT 

 
(1) The subject of the contract is the sale of goods 

 
(2) As soon as the respective product is posted on our website, we are submitting a binding offer to 
conclude a contract under the conditions specified in the item description. 

 
(3) The contract is concluded via the online shopping cart system as follows: 
The goods intended for purchase are placed in the "shopping cart". You can use the corresponding 
button in the navigation bar to call up the "shopping cart" and make changes there at any time. 
After calling up the "Checkout" page and entering your personal data as well as the terms of 
payment and shipping, all the order data will then be displayed again on the order overview page. 
If you use an instant payment system (e.g., PayPal / PayPal Express) as a payment method, you will 
either be taken to the order overview page in our online shop, or you will first be redirected to the 
website of the provider of the instant payment system. 
If you are forwarded to the respective payment system, make the appropriate selection, or enter 
your data there. Finally, you will be redirected back to the order overview page in our online shop. 
Before submitting the order, you have the option here to check all the details again, to change them 
(also via the "back" function of the Internet browser) or to cancel the purchase. 
By submitting the order using the "Buy" button, you declare your legally binding acceptance of the 
offer, whereby the contract is concluded. 

 
(4) Your inquiries to prepare an offer are non-binding for you. We will make you a binding offer in 
text form (e.g., by email), which you can accept within 5 days. 

 
(5) The processing of the order and the transmission of all information required in connection with 
the conclusion of the contract is partially automated by e-mail. You must therefore ensure that the 
e-mail address you have stored with us is correct, that the receipt of e-mails is technically ensured 
and is not prevented by SPAM filters. 

 

§ 3 INDIVIDUALLY DESIGNED GOODS 

 
(1) You provide us with the appropriate information, texts or files required for the individual design 
of the goods via the online ordering system or by email at the latest immediately after the conclusion 
of the contract. Our possible specifications on file formats must be observed. 

 
(2) You undertake not to transmit any data, the content of which violates the rights of third parties 
(copyrights, naming rights, trademark rights) or violates existing laws. You expressly indemnify us 
from all third-party claims asserted in this context. This also applies to the costs of the legal 
representation required in this context 

 
(3) We do not check the transmitted data for correctness, and we do not assume any liability for 
errors. 

 

§ 5 RIGHT OF RETENTION, RESERVATION OF TITLE 

 
(1) You can only exercise a right of retention if it concerns claims from the same contractual 
relationship. 

 
(2) The goods remain our property until the purchase price has been paid in full. 

 
(3) If you are an entrepreneur, the following also applies: 
a) We reserve title to the goods until all claims from the current business relationship have been 
settled in full. Pledging or security transfer is not permitted prior to the transfer of ownership of the 
goods subject to retention of title. 
b) You can resell the goods in the ordinary course of business. In this case, you assign to us all claims 
in the amount of the invoice amount that you accrue from the resale, we accept the assignment. 
You are further authorized to collect the claim. However, if you fail to properly meet your payment 
obligations, we reserve the right to collect the claim ourselves. 
c) When combining and mixing the reserved goods, we acquire co-ownership of the new item in the 
ratio of the invoice value of the reserved goods to the other processed items at the time of 
processing. 
d) We undertake to release the securities to which we are entitled at your request insofar as the 
realizable value of our securities exceeds the claim to be secured by more than 10%. The selection 
of the securities to be released is incumbent on us. 

 

§ 6 WARRANTY 

 
(1) The statutory warranty rights apply 

 
(2) As a consumer, you are requested to check the item for completeness, obvious defects, and 
transport damage immediately upon delivery and to notify us and the freight forwarder of any 
complaints as soon as possible. If you fail to do so, this has no effect on your statutory warranty 
claims. 

 
(3) If you are an entrepreneur, the following applies in deviation from the above warranty 
regulations: 
a) Only our own information and the manufacturer's product description are deemed to be agreed 
as the quality of the item, but not other advertising, public promotions, and statements by the 
manufacturer. 
b) In the event of defects, we guarantee, at our option, repair, or subsequent delivery. If the 
elimination of the defect fails, you can either request a reduction in price or withdraw from the 
contract. The elimination of defects is deemed to have failed after an unsuccessful second attempt 
unless something else results from the nature of the item or the defect or other circumstances. In 
the case of repairs, we do not have to bear the increased costs that arise from the shipment of the 
goods to a location other than the place of performance, provided that the shipment does not 
correspond to the intended use of the goods. 
c) The warranty period is one year from delivery of the goods. The shortening of the deadline does 
not apply: 
for culpably caused damage attributable to us from injury to life, body, or health and in the case of 
other damage caused intentionally or through gross negligence. 
insofar as we have fraudulently concealed the defect or have given a guarantee for the quality of 
the item. 
in the case of items that have been used for a building in accordance with their normal use and have 
caused its defectiveness. 
in the case of legal recourse claims that you have against us in connection with warranty rights. 

 

§ 7 CHOICE OF LAW, PLACE OF PERFORMANCE, PLACE OF JURISDICTION 

 
(1) German law applies. For consumers, this choice of law only applies insofar as this 
the protection granted by mandatory provisions of the law of the state of habitual residence of the 
consumer is not withdrawn. (Favorability principle) 

 
(2) The place of performance for all services from the business relationships with us and the place 
of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal 
entity under public law or a special fund under public law. The same applies if you do not have a 
general place of jurisdiction in Germany or the EU or if your place of residence or habitual residence 
is not known at the time the action is brought. The authority to appeal to the court at another legal 
place of jurisdiction remains unaffected. 

 
3) The provisions of the UN sales law expressly do not apply. 

 

II. CUSTOMER INFORMATION 1. SELLER IDENTITY Salamander c / o AstorMueller Retail AG Chamerstrasse 50 / P.O. Box 346 6331 Hünenberg Switzerland Phone: +49 6331 5145-7779 Email: service@salamander.com 

 

ALTERNATIVE DISPUTE RESOLUTION 
The European Commission provides a platform for out-of-court online dispute resolution (OS 
platform), available at https://ec.europa.eu/odr. 

 

2. INFORMATION ON THE FORMATION OF THE CONTRACT

The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" in our General Terms and Conditions (Part I.). 

 

3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE 

3.1. The contract language is German  

3.2. We do not save the full text of the contract. Before submitting the order via the online shopping 
cart system, the contract data can be printed out or electronically saved using the browser's print 
function. After we have received the order, the order data, the information required by law for 
distance selling contracts and the general terms and conditions will be sent to you again by email. 

3.3. In the case of requests for offers outside of the online shopping cart system, you will receive all 
contract data as part of a binding offer in text form, e.g., by email, which you can print out or save 
electronically. 

 

5. ESSENTIAL CHARACTERISTICS OF THE GOODS OR SERVICE 

The essential characteristics of the goods and / or services can be found in the respective offer. 

 

6. PRICES AND PAYMENT METHODS 

 
6.1. The prices listed in the respective offers as well as the shipping costs represent total prices. 
They include all price components including all applicable taxes. 

6.2. The shipping costs are not included in the purchase price. They can be called up via a 
correspondingly labeled button on our website or in the respective offer, are shown separately 
during the ordering process and are to be borne by you in addition, unless free delivery has been 
promised. 

6.3. Any costs incurred for the money transfer (transfer or exchange rate fees of the credit 
institutions) are to be borne by you in cases in which the delivery takes place in an EU member state, 
but the payment has been initiated outside the European Union. 

6.4. The payment methods available to you are shown under a correspondingly labeled button on 
our website or in the respective offer. 

6.5. Unless otherwise stated for the individual payment methods, the payment claims from the 
concluded contract are due for payment immediately. 

 

7. TERMS OF DELIVERY 

 
7.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found 
under a correspondingly labeled button on our website or in the respective offer. 

7.2. As far as you are a consumer is regulated by law that the risk of accidental loss and accidental 
deterioration of the thing sold during the 
The shipment is only transferred to you when the goods are handed over, regardless of whether the 
shipment is insured or uninsured. This does not apply if you have independently commissioned a 
transport company not named by the entrepreneur or a person otherwise appointed to carry out 
the shipment. 
If you are an entrepreneur, delivery and dispatch are at your own risk. 

 

8. STATUTORY LIABILITY RIGHT

Liability for defects is based on the "Warranty" provision in our General Terms and Conditions (Part I).

(1) The following terms and conditions apply to contracts that you conclude with us as a supplier (AstorMueller Retail AG) via the website www.salamander.de . Unless otherwise agreed, the inclusion of your own conditions that you may have used is contradicted.

(2) A consumer within the meaning of the following regulations is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is any natural or legal person or a legal partnership who, when concluding a legal transaction, acts in their independent professional or commercial activity. 

 

§ 2 FORMATION OF THE CONTRACT

(1) The subject of the contract is the sale of goods 

 
(2) As soon as the respective product is posted on our website, we are submitting a binding offer to 
conclude a contract under the conditions specified in the item description. 


(3) The contract is concluded via the online shopping cart system as follows: 
The goods intended for purchase are placed in the "shopping cart". You can use the corresponding 
button in the navigation bar to call up the "shopping cart" and make changes there at any time. 
After calling up the "Checkout" page and entering your personal data as well as the terms of 
payment and shipping, all the order data will then be displayed again on the order overview page. 
If you use an instant payment system (e.g., PayPal / PayPal Express) as a payment method, you will 
either be taken to the order overview page in our online shop, or you will first be redirected to the 
website of the provider of the instant payment system. 
If you are forwarded to the respective payment system, make the appropriate selection, or enter 
your data there. Finally, you will be redirected back to the order overview page in our online shop. 
Before submitting the order, you have the option here to check all the details again, to change them 
(also via the "back" function of the Internet browser) or to cancel the purchase. 
By submitting the order using the "Buy" button, you declare your legally binding acceptance of the 
offer, whereby the contract is concluded. 

(4) Your inquiries to prepare an offer are non-binding for you. We will make you a binding offer in 
text form (e.g., by email), which you can accept within 5 days. 

 
(5) The processing of the order and the transmission of all information required in connection with 
the conclusion of the contract is partially automated by e-mail. You must therefore ensure that the 
e-mail address you have stored with us is correct, that the receipt of e-mails is technically ensured 
and is not prevented by SPAM filters. 

§ 3 INDIVIDUALLY DESIGNED GOODS

(1) You provide us with the appropriate information, texts or files required for the individual design 
of the goods via the online ordering system or by email at the latest immediately after the conclusion 
of the contract. Our possible specifications on file formats must be observed. 

 
(2) You undertake not to transmit any data, the content of which violates the rights of third parties 
(copyrights, naming rights, trademark rights) or violates existing laws. You expressly indemnify us 
from all third-party claims asserted in this context. This also applies to the costs of the legal 
representation required in this context 

 
(3) We do not check the transmitted data for correctness, and we do not assume any liability for 
errors. 

 

§ 5 RIGHT OF RETENTION, RESERVATION OF TITLE

(1) You can only exercise a right of retention if it concerns claims from the same contractual 
relationship. 

 
(2) The goods remain our property until the purchase price has been paid in full. 

 (3) If you are an entrepreneur, the following also applies: a) We reserve title to the goods until all claims from the current business relationship have been settled in full. Pledging or security transfer is not permitted prior to the transfer of ownership of the goods subject to retention of title. b) You can resell the goods in the ordinary course of business. In this case, you assign to us all claims in the amount of the invoice amount that you accrue from the resale, we accept the assignment. You are further authorized to collect the claim. However, if you fail to properly meet your payment obligations, we reserve the right to collect the claim ourselves. c) When combining and mixing the reserved goods, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed items at the time of processing. d) We undertake to release the securities to which we are entitled at your request insofar as the realizable value of our securities exceeds the claim to be secured by more than 10%. The selection of the securities to be released is incumbent on us. 

 

§ 6 WARRANTY

(1) The statutory warranty rights apply 

 
(2) As a consumer, you are requested to check the item for completeness, obvious defects, and 
transport damage immediately upon delivery and to notify us and the freight forwarder of any 
complaints as soon as possible. If you fail to do so, this has no effect on your statutory warranty 
claims. 

 
(3) If you are an entrepreneur, the following applies in deviation from the above warranty 
regulations: 
a) Only our own information and the manufacturer's product description are deemed to be agreed 
as the quality of the item, but not other advertising, public promotions, and statements by the 
manufacturer. 


b) In the event of defects, we guarantee, at our option, repair, or subsequent delivery. If the 
elimination of the defect fails, you can either request a reduction in price or withdraw from the 
contract. The elimination of defects is deemed to have failed after an unsuccessful second attempt 
unless something else results from the nature of the item or the defect or other circumstances. In the case of repairs, we do not have to bear the increased costs that arise from the shipment of the goods to a location other than the place of performance, provided that the shipment does not correspond to the intended use of the goods. 

c) The warranty period is one year from delivery of the goods. The shortening of the deadline does not apply:  For culpably caused damage attributable to us from injury to life, body, or health and in the case of other damage caused intentionally or through gross negligence. 

Insofar as we have fraudulently concealed the defect or have given a guarantee for the quality of the item.  In the case of items that have been used for a building in accordance with their normal use and have caused its defectiveness. In the case of legal recourse claims that you have against us in connection with warranty rights.

 

§ 7 CHOICE OF LAW, PLACE OF PERFORMANCE, PLACE OF JURISDICTION

(1) German law applies. For consumers, this choice of law only applies insofar as this 
the protection granted by mandatory provisions of the law of the state of habitual residence of the 
consumer is not withdrawn. (Favorability principle) 

 
(2) The place of performance for all services from the business relationships with us and the place 
of jurisdiction is our registered office, provided you are not a consumer but a merchant, a legal 
entity under public law or a special fund under public law. The same applies if you do not have a 
general place of jurisdiction in Germany or the EU or if your place of residence or habitual residence 
is not known at the time the action is brought. The authority to appeal to the court at another legal 
place of jurisdiction remains unaffected. 

 
3) The provisions of the UN sales law expressly do not apply. 

II. CUSTOMER INFORMATION 1. SELLER IDENTITY Salamander c / o AstorMueller Retail AG Chamerstrasse 50 / P.O. Box 346 6331 Hünenberg Switzerland Phone: +49 6331 5145-7779 Email: service@salamander.com

 

ALTERNATIVE DISPUTE RESOLUTION The European Commission provides a platform for out-of-court online dispute resolution (OS platform), available at https://ec.europa.eu/odr.

 

2. INFORMATION ON THE FORMATION OF THE CONTRACT The technical steps for the conclusion of the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" in our General Terms and Conditions (Part I.).

 

3. CONTRACT LANGUAGE, CONTRACT TEXT STORAGE

3.1. The contract language is German 

 
3.2. We do not save the full text of the contract. Before submitting the order via the online shopping 
cart system, the contract data can be printed out or electronically saved using the browser's print 
function. After we have received the order, the order data, the information required by law for 
distance selling contracts and the general terms and conditions will be sent to you again by email. 

 
3.3. In the case of requests for offers outside of the online shopping cart system, you will receive all 
contract data as part of a binding offer in text form, e.g., by email, which you can print out or save 
electronically. 

5. ESSENTIAL CHARACTERISTICS OF THE GOODS OR SERVICE

 

The essential characteristics of the goods and / or services can be found in the respective offer. 

6. PRICES AND PAYMENT METHODS

 
6.1. The prices listed in the respective offers as well as the shipping costs represent total prices. 
They include all price components including all applicable taxes. 

6.2. The shipping costs are not included in the purchase price. They can be called up via a 
correspondingly labeled button on our website or in the respective offer, are shown separately 
during the ordering process and are to be borne by you in addition, unless free delivery has been 
promised. 

 
6.3. Any costs incurred for the money transfer (transfer or exchange rate fees of the credit 
institutions) are to be borne by you in cases in which the delivery takes place in an EU member state, 
but the payment has been initiated outside the European Union. 

 
6.4. The payment methods available to you are shown under a correspondingly labeled button on 
our website or in the respective offer. 

 
6.5. Unless otherwise stated for the individual payment methods, the payment claims from the 
concluded contract are due for payment immediately. 

 

7. TERMS OF DELIVERY

7.1. The delivery conditions, the delivery date and any existing delivery restrictions can be found 
under a correspondingly labeled button on our website or in the respective offer. 

 
7.2. As far as you are a consumer is regulated by law that the risk of accidental loss and accidental 
deterioration of the thing sold during the 
The shipment is only transferred to you when the goods are handed over, regardless of whether the 
shipment is insured or uninsured. This does not apply if you have independently commissioned a 
transport company not named by the entrepreneur or a person otherwise appointed to carry out 
the shipment. 
If you are an entrepreneur, delivery and dispatch are at your own risk. 

 8. STATUTORY LIABILITY RIGHT Liability for defects is based on the "Warranty" provision in our General Terms and Conditions (Part I). 

Imprint Plus

Imprint

 

Information pursuant to the Bundesgesetz gegen den unlauteren Wettbewerb (UWG) (Federal Act against Unfair Competition):  

AstorMueller AG 

Charmerstrasse 50 

6331 Hünenberg 

Schweiz 

 

Register No.: CH-104.928.226 

Register Court: Zug (Schweiz) 

 

Represented by 

Andreas Wortmann

 

Contact: 

Phone: +41 41 763 60 50 

Email: info@astormueller.com 

 

Company identification number: 

CHE-104.928.226 

 

Person responsible for editorial  

AstorMueller AG 

Chamerstrasse 50 

6331 Hünenberg 

Schweiz 

 

EU dispute resolution 

The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. Our e-mail address can be found above in the site notice. 

 

Dispute resolution proceedings in front of a consumer arbitration board 

We participate in a dispute settlement procedure before a consumer arbitration board. The competent consumer arbitration board is Zentrum für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein (https://www.verbraucher-schlichter.de). 

FAQ Plus

What’s New?

The new Official Salamander Online Shop is coming soon!

Salamander is continuously evolving. Starting in 2025, the traditional brand will present itself in a fresh way, offering even more comfort and lifestyle. Be inspired and look forward to what’s coming. Salamander is putting a clear focus on its own shoe collection to create the best products for you – combining greater comfort with modern, timeless designs that are built to last. 

With our new mono-brand approach, we’re enhancing your brand experience even further. This means that in our webshop, you’ll find only Salamander-branded shoes in the future. 

Get excited for the new Salamander. To make sure you don’t miss any important updates, we recommend signing up for our newsletter. Stay in the loop and get all the latest news delivered straight to your inbox. You’ll receive exclusive information about the opening of our new online shop, the official sales launch, as well as special promotions and offers. Sign up HERE for our new newsletter and secure a 15% discount on your next order. 

If you have any questions, our customer service team is always here to help. 

Why can’t I place an order until February?

Salamander is currently undergoing a revamp to offer you an even better shopping experience. As a result, you won’t be able to shop in our new webshop until February. We kindly ask for your patience – your order will be shipped as quickly as possible once we’relive. Promise!

I placed my order in 2024. How can I return my shoes?

Customers who placed their orders before January 2025 can still return items within 30 days of receiving them via the previous return process. If you have additional questions, our customer service team will be happy to assist.

Where is my wishlist

With our transition, some things have changed, and unfortunately, the old wishlists are no longer available. We understand how handy those lists were and that this might be disappointing. We ask for your understanding and can’t wait to delight you with new, improved features soon!

Can I Still Use My Shoe-Card?

The Salamander brand is currently being developed under a new company to offer you an even better digital shopping experience. As a result, Shoe-Cards and their associated points can now only be used and redeemed at local Salamander Friends stores. Unfortunately, they will no longer be accepted in the webshop moving forward.

Shipping & DeliveryWhich countries does Salamander deliver to?

We deliver within Germany and to Austria.

What shipping methods are offered?

All packages are shipped as standard delivery via DHL GoGreen.

When will I receive my delivery?

Unless stated otherwise on the specific product page, you will receive your order within 3–5 business days in Germany and within 5–7 business days outside Germany. Please note that deliveries are not made on Sundays or on public holidays.

What should I check to ensure that delivery runs properly?

Make sure that your address details are entered correctly in the order form at checkout, including your house number, so all necessary information appears on the shipping label. 

If you want to select a DHL Packstation as your delivery location, remember to include your Post number. Without it, the courier cannot deliver your package. 

Are there shipping costs?

  • In Germany, standard delivery costs €4.99. Shipping is free for orders over €59.95. 
  • In Austria, shipping always costs €5.99. 

Please note that shipping costs are non-refundable for returns, as the service has already been provided. 

What should I do if I provided the wrong address?

If this happens, please email us at service@salamander.com with your order number, name and the correct address. We will do our best to update your shipping address as quickly as possible. However, if the shipping process has already started, we will not be able to stop the delivery.

Is Click & Collect available?

Due to the recent changes, we no longer offer a Click & Collect option through our webshop. Orders can only be placed via regular shipping.

PaymentsWhat payment options are available?

We offer the following payment methods for your orders: 

  • Credit Card (Mastercard, Visa, American Express) 
  • PayPal 
  • Klarna 
  • Trustly 

How do I receive my invoice?

Once you have completed your order, you will receive a shipping confirmation along with your invoice via the email address you provided.

Can I change my invoice afterward?

Unfortunately, it is not possible to change the invoice after your order has been completed.

Why did I receive a payment reminder?

Please note that the processing of returns and refunds can take at least 3–5 business days. Only after this period will your invoice be updated. 

If you have already paid for or returned your items but still received a payment reminder, please email our customer service team with your order number, name and the tracking number of your return. 

Discount CodesHow do I redeem my discount code?

If you have a discount code, you can redeem it in the checkout area by entering it in the discount code field. The discount will be directly applied to your purchase.Please ensure that you enter the code exactly as it appears, paying attention to capitalization and avoiding any extra spaces.

Where is my new customer newsletter discount code?

After entering your details in the newsletter sign-up portal, you will receive a confirmation email. Once you confirm your email address, you will be directed to your 15% newsletter discount code.

My discount code isn’t working. Why?

Make sure you’ve provided your email address and that the discount code hasn’t already been used. If you’re still experiencing issues, please contact our customer service team. We’re happy to assist!

OrdersWhere is my order?

You will first receive an order confirmation via email, followed by a shipping confirmation, which includes your tracking number.With this tracking number, you can check the exact status of your order online on the DHL website.If you have not received either an order confirmation or a shipping confirmation, please contact our customer service team. We’re here to help!

Didn’t receive an order confirmation?

If you completed your payment process but didn’t receive an order confirmation, simply reach out to our customer service team. We’ll gladly check the status of your order for you.

Where can I find my past orders?

Once you’ve created a customer account, you can view all orders placed from February 2025 onwards.

How can I cancel my order?

Unfortunately, once your order has been placed, it cannot be canceled or modified, as the packaging and shipping process begins immediately.

Why is my package being returned to Salamander?

We have no direct influence on DHL’s delivery process. It’s possible that DHL could not locate your address, for example, if it was incomplete. In such cases, the package is automatically returned to us and you will receive a refund.

What should I check for an easy ordering process?

When checking out, ensure your address details are entered correctly in our order form, including your house number, so that all necessary information appears on the shipping label. 

If you’re selecting a DHL Packstation as your delivery location, remember to include your Post number. Without it, the courier cannot deliver your package. 

Returns and ComplaintsCan I still return my shoes?

For orders placed from February 2025 onwards, you can return your items within the 30-day return period. The only requirement is that the shoes must be unworn and purchased from our current webshop.Customers who placed orders before January 2025 can still return their items within 30 days of receipt via the previous seller.

How do I return my shoes?

To return your shoes, register your return through our webshop. You’ll find our return portal under Help & Contact > Returns. There, you can download your return form and shipping label.

Do I need an account to register a return?

No, an account is not required. You only need your order number and the email address used for the order. Enter this information in our return portal to download your returnform.

Is returning an item free of charge?

Yes, returns are free of charge.

Can I exchange an item?

Direct exchanges are unfortunately not possible. However, you are welcome to return your shoes and place a new order.

Has my return been received?

Once we’ve received and processed your return, you will receive a refund. You can check the status of your return at any time online using the tracking number from your return documents.

When will I get my money back?

We adhere to the 14-day refund period. After your return is processed, you’ll automatically receive your refund. Please note that processing your return might not happen on the same dayand the refund could take 3–5 business days.

How do I file a complaint about my purchased item?

If you notice any issue in your shoes, please send an email to our customer service team with your order number, name and the following photos: 

  • Both shoes photographed from above 
  • Both shoes photographed from below (soles) 
  • A close-up photo of the issue/damage 

We will review your information and provide a solution as soon as possible.Please note that wear-and-tear caused by regular use is not grounds for a complaint and worn shoes cannot be returned.

What should I do if my shoes purchased elsewhere are defective?

We’re sorry the product did not meet your expectations. However, we cannot process returns or complaints for purchases made through other retailers. Please contact the retailer where you purchased the shoes for further assistance.

How long does it take to process a return?

We process returns within 14 business days.

How will I receive my refund?

Once we’ve accepted your return, you will receive an email confirming your refund. If you purchased your shoes with Klarna Pay Later, the refund amount will reduce your outstanding payment. If you’ve already paid for the item, the refund will be sent to the account used for the original payment.

My Customer AccountWhy can’t I log in?

Everything is new. Since the webshop now runs on a new platform, you’ll need to create a new customer account as your old one no longer exists. To do this, go to the top bar of our website and click on the account icon in the upper right corner. Then select "New Account" to complete the process.If you experience any further issues, our customer service team is happy to help.

How do I create a customer account?

You can create a customer account either during the checkout process or by clicking on the account icon in the upper right corner of our website at any time.

How do I delete my customer account?

To delete your customer account, please provide us with your full name and the email address associated with the account. Send an email to our customer service team with these details, and we will deactivate your account as requested.

How do I change my password for my customer account?

If you’ve forgotten your password, click on "Forgot Password" under the login field. Follow the steps to reset your password. If you face any issues, our customer service team is ready to assist.

Can I still use my Shoe-Card?

The Salamander brand is currently being redeveloped under a new company to offer you a better shopping experience. As a result, Shoe-Cards and their associated points can now only be used and redeemed at local Salamander Friends stores. Unfortunately, they will no longer be usable in the webshop.

Additional InformationHow do I subscribe to the newsletter?

You can sign up for our newsletter during the checkout process or in the “Subscribe to Newsletter” section at the bottom of our website. Once you’ve completed your registration, you’ll receive a 15% discount code for your next order.Alternatively, you can also subscribe at checkout by selecting the option “Receive updates and benefits via email.” Or secure your 15% discount right now by signing up here.

How do I unsubscribe from the newsletter?

If you’d like to unsubscribe, send us your name and the email address used for the newsletter. We’ll remove you from the mailing list.For a quicker option, simply click on the unsubscribe link at the bottom of any of our newsletters.

Is there a store finder?

As an online-only retailer, we sell our shoes exclusively through our webshop and do not operate any physical stores.

Is Salamander Kids still available?

Salamander has evolved and comes out in a new light, with exciting new designs and collections. As part of this shift, we are no longer a multi-brand platform and the “Salamander Kids” line will no longer be available in our webshop.

What should I do if my shoes, purchased from another retailer, are defective?

We’re sorry that the product does not meet expectations. However, we are unable to process returns or complaints for purchases made through other retailers. Please contact the store where you purchased the shoes for further assistance.

Contact Plus

You are welcome to send us your questions, suggestions and ideas using the form below. Our support team will get in touch with you as soon as possible. For urgent matters, you can reach us on +49 6331 5145-7779 or by e-mail at service@salamander.com. Please enter your order number in the form so that we can help you in the best possible way.