Easy Returns
Easy Returns
Easy Returns
We’re sorry that you’re not satisfied with your product. Of course, you can make use of your right to return it. We’re also happy to assist you with any warranty or guarantee issues.
Return Portal
You can return your order within 30 days with no hassle. To ensure quick processing, please provide the item details, quantity, and reason for return.
Processing Time
Once we receive your return, we’ll process it as quickly as possible. Refunds may take up to 14 days, but we usually handle them faster. Please note that all items must be returned with their original tags and packaging. We cannot accept items that have been used, worn, washed, or damaged.
Refund Process
Once we accept your return, you will receive a confirmation email.
- Purchase on Invoice: Your payment will be reduced by the refunded amount.
- Already Paid: The amount will be refunded to the account used for the original payment (bank account, credit card, or PayPal). If this isn’t possible, for example due to an expired credit card, we will contact you for alternative account details.
Free Return Shipping
Return shipping is free, but only for items purchased from this website.
Have Questions?
Our service team is available at the following times:
- Email: service@salamander.de
- Phone: +49 6331 5145-7779
- Hours: Mon-Fri, 9:00 AM - 3:00 PM